Customer Success Manager, Commercial

Role Overview

Klaviyo is seeking a Customer Success Manager to join their team in London. The successful candidate will be responsible for delivering exceptional customer experiences, driving growth, and mitigating churn risk. The role requires a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems.

What You Will Do

Transform workflows by putting AI at the centre, build customized success plans, drive positive Net Revenue Retention, and devise strategies to increase email, SMS, and digital channel revenue.

Why It Might Be a Fit

Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. The role offers a comprehensive range of health, welfare, and wellbeing benefits, and a total compensation package that may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Requirements

• 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics.
• Familiarity with Marketing Automation technologies.
• A proven track record of advising customers or executing marketing strategies.
• Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
• Experience explaining how to achieve key goals using software with end users.
• A track record of creative problem-solving for customers and end users.
• Comfortable discussing and supporting commercial conversations.
• Thrives in a collaborative environment.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference, and email.
• Curious and eager to learn.
• Adaptable to change and comfortable working in a fast-paced environment.
• Experience with G-Suite, Gainsight, Salesforce, or similar tools.

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits
• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments