Senior Customer Success Manager – Enterprise

Role Overview

Klaviyo is a rapidly expanding enterprise technology company that empowers businesses to connect with their customers through advanced marketing automation solutions. We’re seeking a Senior Customer Success Manager to join our dedicated team in London.

What You Will Do

As a Senior Customer Success Manager, you will transform workflows by putting AI at the centre, drive positive Net Revenue Retention, and devise customized success plans based on customers’ goals and challenges.

Why It Might Be a Fit

Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions, and a proven track record of creatively solving unique problems in a fast-paced environment.

Requirements

• 5+ years of customer success or account management
• Experience with AI, CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions
• Proven track record of advising customers or executing marketing strategies
• Experience explaining how to achieve key goals using software with end users
• Creative problem-solving skills
• Comfortable discussing and supporting commercial conversations
• Excellent organizational and project management skills
• Excellent communication skills via phone, video conference, and email
• Curious and eager to learn
• Adaptable to change and comfortable working in a fast-paced environment
• Experience with G-Suite, Gainsight, Salesforce, or similar tools

Benefits

• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility