Role Overview
The role involves providing exceptional service to customers through various channels, focusing on web chat and mobile app communication. The successful candidate will meet established goals for performance metrics, abide by regulatory and departmental policies, and contribute to process improvement efforts.
What You Will Do
Service customers via web chat/mobile app, meet performance metrics, and assist with inbound and outbound calls. Contribute feedback to develop new content, research and resolve escalated customer issues, and participate in projects to drive operational excellence.
Why It Might Be a Fit
The ideal candidate will have strong written and verbal communication skills, empathy, patience, and adaptability when handling diverse customer needs. They will thrive in a fast-paced, metric-driven environment and have a commitment to continuous improvement.
Requirements
- Bachelor’s degree from a recognized institute
- 0-1.2 years customer service or related experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Wellness programs
To apply for this job please visit hdpc.fa.us2.oraclecloud.com.
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