Customer Success Manager – SMB (LATAM)

Role Overview

As a Customer Success Manager, you will manage the post-onboarding customer lifecycle for a book of SMB customers, responsible for key metrics such as Customer Health, Retention, and Expansion. You will become a trusted partner to your customers, engaging and sharing learnings across the wider Customer Success team.

What You Will Do

Manage a book of SMB customers, engage with customers to assess their priorities, and identify opportunities to promote the Roomvo Platform. You will also maintain impeccable records in Customer Success software and act as a customer advocate within the organization.

Why It Might Be a Fit

We are looking for ambitious challenge-seekers who take pride in exceeding expectations, uncover needs by listening closely, and love technology. You should apply even if this role and salary range don’t align with your experience, as we can create unique roles and compensation for the right talent.

Requirements

• at least 1-2 years of experience in a B2B Customer Success role
• direct experience managing a book of business
• ability to quickly get familiar with and prioritize technically complex processes and tasks
• professional and comfortable engaging C-suite executives
• ability to manage tight deadlines
• comfortable using Google Workspace and Salesforce
• excellent communication skills, both written and verbal
• well-organized and able to manage multiple competing priorities at all times
• experience in SaaS is mandatory
• English language proficiency
• bonus: fluency in French or Spanish

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or equivalent
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Equity or stock options
• Bonus or commission