Senior Customer Success Manager, Learning Solutions

Role Overview

The Senior Customer Success Manager will drive increased return on investment for clients through identification, delivery, and communication of the value customers receive from their LinkedIn solution. This involves increasing adoption of LinkedIn Learning products by driving the strategy for activation of licenses and customer/employee engagement.

What You Will Do

You will build relationships at the senior level to drive accountability of progress against customer goals, inspire customers to think differently, and deliver best-in-class customer experiences. You will work with Public Sector customers across Australia and New Zealand.

Why It Might Be a Fit

The CSM will work with cross-functional teams to optimise the customer’s solution and derive greater value from LinkedIn products. You will lead regular Success Reviews to demonstrate value and discuss operational optimisation of a customer’s solutions.

Requirements

• 8+ years of experience in Customer Success, Learning & Development, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation
• BA/BS or equivalent practical experience
• Experience in learning Industry, e-learning industry or organisational L&D
• Understanding of basic sales concepts in the corporate sector
• Excellent organisational, project management and time management skills
• Excellent presentation skills, both online and live, in large and small group settings
• Excellent verbal and written communication skills
• Excellent consulting, discovery, listening and communication skills
• Proficient in CRM (Salesforce/Dynamics) and Microsoft Office (Outlook, Excel, Word and Power Point)
• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid holidays
• Flexible work arrangements
• Opportunities for growth and development