Senior Customer Success Manager, Talent Solutions

Role Overview

As a Senior Customer Success Manager, you will partner with sales partners to ensure LinkedIn customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment. You will serve as a customer champion and advocate, helping customers realize value from their investment and partnering on customer retention and expansion.

What You Will Do

Responsibilities include partnering with internal teams to drive customer adoption, enhancing customer success, mitigating customer churn risk, and driving return on investment (ROI). You will also develop and help customers drive change management principles and processes, provide best practices to drive user behavior and product adoption, and manage and execute projects to drive adoption of new products and services.

Why It Might Be a Fit

To be successful in this role, you will need to have 5+ years of experience in customer success, account management, consulting, talent, or project management, as well as professional business fluency in verbal and written English. Preferred qualifications include fluency in Bahasa Indonesian, strong knowledge of the customer success industry, and ability to understand customer business objectives and challenges.

Requirements

• 5+ years of experience in customer success, account management, consulting, talent, or project management
• Professional business fluency in verbal and written English
• Fluency in Bahasa Indonesian
• Strong knowledge of the customer success industry
• Ability to understand customer business objectives and challenges