Senior Deal Desk Manager

Role Overview

We are seeking a highly experienced and commercially minded Senior Deal Desk Manager to build and lead our Deal Desk function. This highly visible, cross-functional role will focus on enabling the successful execution of complex, non-standard, and exception-based deals while establishing a scalable framework for commercial decision-making.

What You Will Do

The Senior Deal Desk Manager will partner with Sales, Finance, Legal, and other stakeholders to provide expertise on deal structure, pricing, commercial terms, approvals, and operational considerations. The role will establish clear criteria, workflows, and escalation paths for when Deal Desk engagement is needed, while allowing standard deals to continue through the normal sales process.

Why It Might Be a Fit

This is a builder role responsible for defining the Deal Desk operating model, establishing policies and processes, and building a function that provides meaningful support on complex transactions without creating unnecessary friction in the sales process.

Requirements

• 10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related function
• 3+ years in Deal Desk within B2B SaaS
• Demonstrated experience managing complex SaaS transactions involving pricing, contracts, renewals, amendments, and non-standard commercial arrangements
• Experience building or significantly scaling a Deal Desk or similar commercial function
• Strong understanding of SaaS quote-to-cash, pricing, discounting, ARR, renewals, and commercial structures
• Strong Salesforce experience; RevCloud or similar CPQ/deal management experience strongly preferred
• Proven ability to build structure and scalable processes in an evolving environment
• Strong project management skills and experience leading cross-functional systems or process implementations
• Ability to influence stakeholders and drive accountability without direct authority
• Excellent communication, problem-solving, and business judgment, with strong attention to detail
• Comfortable operating strategically while diving into the details of complex transactions when needed

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision)
• 401(k) employer contribution
• Company paid life insurance, STD, and LTD
• Pet insurance

Tagged as: Deal Desk