Senior Customer Success Manager, Sales & Trading

Role Overview

As a Customer Success Manager, you will foster intimate relationships with customers, provide guidance throughout their journey, and create conditions for optimal renewal and upsell growth. You will be responsible for driving the value creation, retention strategy to ensure adoption, integration, and expansion of our solutions into the daily workflow of end-users.

What You Will Do

You will develop and execute the revenue retention strategy and customer success plan for FX Trading divisions, demonstrate and educate new customers on how to use our products, build deep relationships with key customer stakeholders, and participate in industry events to develop networking, brand presence, and stay up to date on industry trends.

Why It Might Be a Fit

Your success will be measured by high value customer engagements, onboarding activities, breadth and depth of customer relationships, retention and risk mitigation management, and contributions to role and process improvement.

Requirements

• 3+ years of experience in the financial services industry, preferably in a client-facing role.
• Deep understanding of Foreign Exchange / Money Markets, structure of a Trading desk, venues, and technologies used.
• Genuine curiosity about emerging technologies, Python knowledge.
• Ability to use data to make decisions, analyse trends, simplify complex problems, and express themselves thoughtfully.
• Ability to translate a customer’s business process to product capability and suggest solutions.
• Relationship Management skills to establish trusted advisor relationships with clients and collaborate with internal Account Team.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner.
• Strong problem-solving skills.
• Ability to adapt and thrive in a fast-paced environment and rapidly-changing market.
• Proactive and positive attitude that has a ‘whatever it takes’ approach to increase customer satisfaction.

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives