Customer Success Manager

Role Overview

We are looking for an experienced Customer Success Manager (CSM) who will own the overall success, retention, and growth of a portfolio of customers. This is not purely a relationship-management role. The CSM will be expected to develop a deep understanding of the customer’s business, ensure that our services and solutions continue to deliver measurable value, proactively manage risks, drive renewals, and identify opportunities to expand the relationship.

What You Will Do

The CSM will be responsible for building strong and trusted relationships with customers, protecting and growing existing account revenue, increasing customer retention and renewal rates, identifying upsell and cross-sell opportunities, improving customer satisfaction and engagement, ensuring customers realize measurable value from our services, proactively identifying risks, coordinating internal teams to resolve customer challenges, developing long-term strategic account plans, and creating opportunities for deeper customer partnerships.

Why It Might Be a Fit

The CSM should have relationships across multiple levels of the customer’s organization rather than depending on a single contact. The CSM will work closely with customer stakeholders as well as internal Sales, Delivery, Project Management, Engineering, Finance, and Leadership teams to ensure that customer expectations, delivery outcomes, commercial objectives, and long-term account strategy remain aligned.

Requirements

• 5+ Years of experience
• Customer Success / Account Management experience

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development