Senior Scaled Enablement Manager

Role Overview

The Senior Scaled Enablement Manager will design and lead scalable customer enablement programmes to help customers successfully adopt and expand their use of Maltego products. This role sits at the intersection of customer enablement, programme management, customer education, and product adoption.

What You Will Do

The Senior Scaled Enablement Manager will create repeatable experiences that enable hundreds of customers to learn, adopt, and realise value through webinars, cohort programmes, workshops, office hours, self-service content, and usage-driven interventions.

Why It Might Be a Fit

The Senior Scaled Enablement Manager will play a key role in shaping how Maltego scales customer success and adoption as we continue to grow.

Requirements

• Minimum 5 years’ experience in Customer Success, Customer Enablement, Customer Education, Customer-facing Programme Management, Product Adoption, Training, or a similar customer-facing SaaS role.
• Experience designing, delivering, and improving scalable customer programmes, including webinars, cohorts, workshops, office hours, or other one-to-many formats in a SaaS or technology environment.
• Strong presentation, facilitation, written communication, and content development skills.
• Demonstrated ability to manage multiple projects and stakeholders in a fast-paced, evolving environment.
• Strong analytical skills with the ability to translate customer insights and usage data into actionable adoption strategies.
• Proven ability to build trusted relationships and collaborate effectively across cross-functional teams.
• Professional proficiency in English (written and spoken).

Benefits

• Flexible hybrid working model
• Minimum of 2 days per week in the office
• Benefits and security of larger corporations
• Dynamic and fast-paced work environment
• Flat hierarchies of a start-up
• Large global community that loves our product
• Opportunities for growth and development