Senior Product Manager, Product Operations Member Experience & Digital Health

Role Overview

The Senior Product Manager will lead the operational performance, optimization, and continuous improvement of the Member Experience & Digital Health product ecosystem. They will own the operational health of the Member digital experience and ensure member-impacting issues are identified, triaged, resolved, and converted into long-term product improvements.

What You Will Do

The Senior Product Manager will focus on strengthening the backend systems, data flows, integrations, and operational processes that enable scalable and reliable digital experiences. They will identify and lead system improvements, manage complex technology and DTS-related issues, drive root-cause resolution, and coordinate cross-functional teams to improve platform performance, stability, and member outcomes.

Why It Might Be a Fit

The Senior Product Manager will serve as a key connector between product needs and technical execution, ensuring issues are resolved sustainably, recurring problems are eliminated, and the underlying platform continues to scale effectively.

Requirements

• Minimum 7+ years of experience in Product Management, Product Operations, Technology Delivery, Platform Operations or a related discipline
• Strong understanding of backend systems, APIs, integrations, data flows, shared services, and enterprise technology environments
• Demonstrated ability to lead complex incidents and problems through triage, root-cause analysis, remediation, and continuous improvement
• Proven ability to work effectively with technology and enterprise IT organizations and navigate complex technology dependencies
• Strong communication skills with the ability to translate complex technical and operational issues into clear business implications and recommendations
• Ability to operate effectively in high-pressure environments, manage competing priorities, and drive resolution of critical issues
• Exceptional relationship-building and influencing skills across Product, Technology, DTS, Data, Architecture, Operations, and external partners
• High level of self-motivation, ownership, and accountability for outcomes, with a bias toward action and resolution
• Demonstrated experience identifying systemic improvements, reducing operational friction, and improving platform performance and reliability
• Experience with APIs, SDKs, integration patterns, data pipelines, and enterprise platform environments is strongly preferred

Benefits

• Customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life, and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Paid time off program in Canada, including holidays, vacation, personal, and sick days
• Statutory leaves of absence