Senior Specialist, Product Operations

Role Overview

The Senior Specialist, Product Operations will support the successful launch and operation of Cross-Border Services products, ensuring a high-quality experience for both internal stakeholders and customers. The role combines product operations, transaction analysis, testing, and process improvement.

What You Will Do

Coordinate end-to-end testing activities, support the launch of new receiving providers and payment corridors, manage test account sourcing and validation processes, and analyze transaction flows and payment data.

Why It Might Be a Fit

The ideal candidate is passionate about payments, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.

Requirements

• Experience in payments, banking, fintech, financial services, transaction processing, or other transaction-driven environments
• Understanding of transaction flows, payment lifecycles, APIs, and system integrations
• Experience in testing, troubleshooting, product operations, or operational support for technology or financial products
• Strong analytical skills with the ability to investigate issues, identify root causes, and work with transaction data
• Experience using Excel, API payloads, transaction research tools, or similar solutions to analyze and validate data
• Excellent written and verbal communication skills, with fluency in English required to collaborate effectively with global teams and stakeholders

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements