Role Overview
As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform.
What You Will Do
Key Responsibilities: Relationship Management & Health, Adoption & Enablement, Retention & Operations, Technical Guidance, Voice of the Customer.
Why It Might Be a Fit
This role is ideal for a proactive professional who excels at building functional relationships, solving problems, and educating users on technical best practices.
Requirements
- 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience is a must)
- Bachelor’s degree in a relevant field or equivalent practical experience
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
- Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment
- Foundational understanding of cybersecurity concepts like cloud security, network security, and zero trust
- Experience with CRM software (Salesforce) and Customer Success tools (Gainsight) is preferred
Benefits
- Dental insurance
- Vision insurance
- Stock-based compensation grants (awarded to employees based on company and individual performance)
- Eligibility to become Menlo Security shareholders
To apply for this job please visit jobs.ashbyhq.com.
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