Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy’s engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply “use” the platform but deeply integrate Strategy’s cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.

What You Will Do

Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. You will lead technical strategy and customer success, technical enablement and adoption, product advocacy and engineering collaboration, and commercial collaboration and customer advocacy.

Why It Might Be a Fit

To be successful in this role, you will need to have 7+ years of experience in a customer-facing Customer Success role, a strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment), and experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.

Requirements

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience)
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP)
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment)
• Experience & Professional Skills: 7+ years of experience in a customer-facing Customer Success role
• Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations
• Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization
• Exceptional ability to explain complex technical concepts clearly to non-technical executive stakeholders
• Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions
• Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively
• Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms

Benefits

• Bonus programs
• Sales incentives
• Equity awards
• Comprehensive benefits