Manager, Customer Success Operations

Role Overview

The Manager, Customer Success Operations will lead a team of analytical and operational business partners to drive the operating rhythm of the business, including monthly and quarterly business reviews, forecasting, and ongoing business planning efforts.

What You Will Do

Responsibilities will include leading a team, driving business initiatives, analyzing data, and optimizing processes to help the Customer Success organization scale and grow faster.

Why It Might Be a Fit

The ideal candidate will have experience in Customer Success, Sales, or GTM Strategy and Operations, with a strong interest in analyzing data and driving business impact.

Requirements

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
• 1+ years of leadership experience
• Comfortable being in a player-coach manager type role
• Familiarity with consumption-based software business models
• Experience as a business partner to a field organization
• Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)

Benefits

• Generous parental leave policy
• Fertility assistance
• Employee affinity groups