Product Operations Specialist

Role Overview

As a Product Operations Specialist, you’ll play an essential role in optimizing our banking and telecom processes, integrating AI across operations, streamlining workflows, and collaborating closely with our Product and Customer Service teams to deliver an exceptional customer experience.

What You Will Do

Monitor operational performance of our products and features, implement AI and automation tools, work closely with our CS team to improve volumes, resolution quality, and efficiency, and lead communications with our operational partners and providers.

Why It Might Be a Fit

This role involves digging into details, making important strategic decisions, building cross-functional collaboration, and managing relationships with key partners to support growth, bank, and services/telecom areas.

Requirements

• bilingual in Spanish and English
• fantastic communication skills
• proactive and able to take ownership and make decisions
• passion for process and continuous improvement
• experience with AI and automation tools
• experience working with customers and improving products to better serve them

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation support
• Remote flexibility