Customer Success Manager

Role Overview

Maximize customer success during the entire lifecycle of Nokia solutions, leveraging the success of the installed base into a growing and profitable annuity business.

What You Will Do

Develop relationships with customers and partners, define upgrade strategies, utilize business insights to uncover opportunities for expansions, and drive customer lifetime value.

Why It Might Be a Fit

This role requires strong relationship-building skills, business acumen, and a customer-centric approach to drive success and satisfaction.

Requirements

• Develop relationships with key customers stakeholders and partners
• Define and implement upgrade strategy for installed base
• Utilize business, market and customer insights to uncover opportunities for expansions
• Drive Customer lifetime value
• Maximize success, satisfaction and engagement of installed base
• Minimize the % of installed base swapping MI by competition
• Maximize participation of installed base to the user groups
• Support Market Leaders resolving issues impacting overall customer satisfaction
• Drive CARE business Commercial discipline
• Understand customer contracts and renewal deadlines
• Proactively engage customers and negotiate CARE renewal opportunities
• Identify programs for upsell & cross-sell of new CARE services opportunities
• Develop customer specific value propositions and drive execution plans to closure
• Provide accurate order intake forecast according to guidelines
• Collect subscription fees from customers having adopted this new commercial model