Customer Success Manager

Role Overview

The Customer Success Manager plays a critical role in accelerating Omnissa’s growth by helping customers successfully adopt, expand, and realize measurable business value from Omnissa solutions. The role involves building strategic relationships, advocating for customers, and collaborating across Sales, Support, Product, Engineering, Professional Services, and Renewals teams.

What You Will Do

The Customer Success Manager will develop relationships with key stakeholders, build an understanding of Omnissa solutions, and facilitate effective communication between customers and cross-functional teams. They will also manage a portfolio of customers, build and maintain business outcome-focused Success Plans, and drive measurable improvements in customer health, adoption, retention, and business value realization.

Why It Might Be a Fit

The ideal candidate will have experience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles, and will be able to align technology capabilities to business outcomes. They will also be able to build strategic relationships with business decision makers and executive stakeholders, and drive customer retention through proactive engagement and value realization.

Requirements

• Experience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles
• Proven success managing enterprise and strategic customer relationships
• Strong executive presence, communication, presentation, and stakeholder management skills
• Ability to align technology capabilities to business outcomes
• Experience working in SaaS, cloud, digital workspace, infrastructure, or enterprise software environments
• Strong analytical, problem-solving, and relationship management skills

Benefits

• Dental insurance
• Vision insurance
• Travel may be required up to 20%
• Opportunities for professional development, collaboration, innovation, and career growth within a customer-centric culture