Customer Success Manager

Role Overview

As a Customer Success Manager at OneImaging, you’ll play a critical role in ensuring the successful onboarding, implementation, and long-term satisfaction of our customers. You’ll be the primary point of contact for strategic accounts, responsible for guiding customers through implementation—including complex data feed management—and ensuring they achieve measurable outcomes.

What You Will Do

Customer Implementation & Data Feed Management: Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems. Reporting & Analytics: Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders.

Why It Might Be a Fit

5+ years of Customer Success/Account Management experience in digital health, supporting large employer clients. Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.

Requirements

• 5+ years of Customer Success/Account Management experience in digital health, supporting large employer clients
• Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations
• Ability to manage through ambiguity, build processes and help scale the CS organization
• Ability to manage complex ecosystem vendor partners within a healthcare and benefit program
• Proven track record of building strategic relationships with key customer stakeholders
• Analytical mindset with experience delivering actionable insights through reporting and data analysis
• Excellent project management skills, with the ability to manage multiple priorities and deliver results on time

Benefits

• Base salary range: $110,000 – $130,000
• Bonus eligible
• Equity incentive plan
• Competitive benefits plans