Customer Success Manager III – Atlanta, GA

Role Overview

As a Customer Success Manager III, you will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows.

What You Will Do

You will influence the digital transformation of modern government, guiding customers through significant process changes, leveraging industry best practices to ensure deep product adoption and workflow optimization.

Why It Might Be a Fit

You will have the opportunity to drive high retention and platform stickiness, proactively monitor portfolio health to mitigate churn risk and identify expansion opportunities that align with the customer’s long-term roadmap.

Requirements

• SaaS Expertise: Minimum of 3–5 years in Customer Success, Account Management, or a related high-touch SaaS role.
• Proven Track Record: Demonstrated ability to manage complex customer relationships, hit high Net Revenue Retention (NRR) targets, and drive revenue growth.
• Strategic Thinking: A customer-centric mindset with the ability to move between high-level strategy and tactical execution.
• Advanced Communication: Exceptional presentation and interpersonal skills, specifically the ability to command a room of executive-level decision-makers.
• Technical Proficiency: Willingness to be hands-on in product; Mastery of CRM and CS tools such as Salesforce, Gong, or Gainsight.
• Educational Background: Bachelor’s degree in Business Administration, Public Administration, or a related field.
• Industry Context: Previous experience in GovTech or working directly with government agencies is highly preferred.

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches

Tagged as: Gainsight, Salesforce