Strategic Customer Success Manager

Role Overview

PDQ is looking for a Strategic Customer Success Manager to own our most complex, highest-value customer relationships. This is a senior individual contributor role where your work directly shapes PDQ’s revenue retention and long-term customer loyalty.

What You Will Do

Manage a focused portfolio of enterprise and high-ARR accounts across their full customer journey, from onboarding through renewal and expansion. Develop and execute tailored success plans that drive product adoption, platform depth, and long-term retention across your book of business.

Why It Might Be a Fit

You’ll own the success of PDQ’s largest and most strategic accounts, and have the opportunity to drive deep product adoption, uncover and close expansion opportunities, and ensure customers renew and grow year over year.

Requirements

• 7+ years of SaaS/B2B customer success, account management, or sales experience with a focus on managing complex or high-value accounts
• Demonstrated ability to manage enterprise-level relationships and navigate multi-stakeholder organizations at the executive level
• Proven track record of driving retention, expansion, and upsell within a book of business with measurable outcomes
• Strong grasp of CRM software (Salesforce or HubSpot preferred) and Microsoft Office suite (Outlook, Excel, Word, PowerPoint)
• Ability to quickly learn and confidently demo technical SaaS products, and bring in additional technical resources for deeper requirements

Benefits

• 4-Day Work Week
• Equity Participation
• 100% Premium Coverage for medical, dental and vision
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award
• Equal Opportunity Employer