Customer Success Manager II

Role Overview

The Customer Success Manager II will help SMB and Mid Market customers achieve success and maximize the value of Pleo’s solutions. The role involves nurturing, supporting, and processing expansion for any opportunity from the customer base, advising customers on how to create their ideal processes with the tool to optimize their value-add, and owning the adoption journey of their customer portfolio.

What You Will Do

The main responsibilities of the role include nurturing and supporting customers, processing expansion opportunities, advising customers on process optimization, owning the adoption journey of the customer portfolio, collaborating with internal stakeholders, and cultivating key customers to become advocates of Pleo.

Why It Might Be a Fit

This role is a good fit for someone who enjoys building long-term relationships with customers, is motivated by impact and outcomes, and is excited about customer-facing work and influencing customer outcomes through proactive engagement and collaboration.

Requirements

• 5+ years of prior experience in account management or sales or customer success roles
• open mindset that always looks for the positive
• ability to think and do things at scale
• trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you
• empathetic and able to communicate in a very empathetic way and touch people’s emotions
• fluency in English

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us for your work days – enjoy catered meals or receive a lunch allowance based on your local office
• Comprehensive private healthcare
• 25 days of holiday + your public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Paid parental leave
• MyndUp for free mental health and well-being support
• Fully remote working options