Customer Success Manager II (Nordics, Danish Speaking)

Role Overview

The Customer Success Manager II will help SMB and Mid Market customers achieve success and maximize the value of Pleo’s solutions. The role involves building long-term relationships with customers, driving growth through exceptional service, and collaborating with internal teams to improve the customer experience.

What You Will Do

As a Customer Success Manager II, you will nurture and support customers, advise them on process optimization, own the adoption journey, and collaborate with internal teams to improve the customer experience. You will also receive, qualify, and triage inbound communication from customers, cultivate key customers to become advocates, and manage day-to-day operations and long-term business relationships.

Why It Might Be a Fit

This role is a good fit for you if you enjoy building long-term relationships with customers, thrive in a fast-paced environment, and are motivated by impact and outcomes. You should be empathetic, trustworthy, and able to communicate in a very empathetic way.

Requirements

• 5+ years of prior experience in account management or sales or customer success roles
• open mindset that always looks for the positive
• ability to think and do things at scale
• trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you
• empathetic and able to communicate in a very empathetic way
• fluent in English

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us for your work days – enjoy catered meals or receive a lunch allowance based on your local office
• Comprehensive private healthcare
• 25 days of holiday + your public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Paid parental leave
• MyndUp for free mental health and well-being support