Campaign Operations Manager

Role Overview

Plum AI is seeking an experienced Campaign Operations Manager to join their team in a temporary role with the potential to transition into a full-time position. The role requires hands-on experience with both Instantly and SmartReach, and the ability to step in quickly and take ownership of campaign execution.

What You Will Do

The Campaign Operations Manager will be responsible for building, configuring, launching, and managing customer campaigns in Instantly and SmartReach, as well as managing multiple sending accounts, inboxes, and sequences simultaneously.

Why It Might Be a Fit

The ideal candidate will have strong attention to detail, excellent QA habits, and the ability to troubleshoot campaign-platform and email-account configuration issues independently.

Requirements

• Hands-on experience managing outbound email campaigns
• Direct experience with Instantly and SmartReach required
• Strong understanding of email deliverability, domain reputation, inbox warm-up, sending limits, bounce management, and sender health
• Experience managing multiple sending accounts and inboxes
• Experience importing and managing large prospect/contact lists
• Strong Excel/CSV skills, including filtering, validation, deduplication, and field mapping
• Ability to troubleshoot campaign-platform and email-account configuration issues independently
• Exceptional attention to detail and strong QA habits
• Ability to manage multiple customers, campaigns, and deadlines simultaneously
• Strong written communication skills and good judgment around outbound messaging

Benefits

• Equity in a financial technology startup
• Generous health, dental, and vision coverage for employees and family members + 401K
• Eleven paid holidays and unlimited discretionary vacation days
• Competitive compensation and bonus potential
• Hourly rate is $40 – $48