Customer Success Manager

Role Overview

The Customer Success Manager owns the post-implementation relationship for an assigned portfolio of Go Icon customers, helping them achieve their goals through strong relationship management, product adoption, and ongoing education.

What You Will Do

Build and maintain strong relationships with customers, drive product adoption, monitor account health, and collaborate with cross-functional teams to resolve customer issues.

Why It Might Be a Fit

The role requires 3+ years of experience in customer success, strong relationship-building and communication skills, and analytical and problem-solving skills.

Requirements

• 3+ years of experience in customer success, account management, client services, or a similar customer-facing role
• Strong relationship-building and communication skills
• Analytical and problem-solving skills
• Ability to manage multiple customer accounts and priorities

Benefits

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident