Customer Success Manager

Role Overview

Pylon is looking for a Customer Success Manager to be the face of Pylon for our customers, the person they turn to as they onboard, ramp up, and get real value out of the product.

What You Will Do

Own onboarding and adoption for your book of customers: host calls, answer questions in real time, and teach best practices so customers get value fast.

Why It Might Be a Fit

This is a hands-on, in-person role at a fast-growing company, and a rare seat where your day-to-day feedback directly shapes our product roadmap.

Requirements

• 0-2 years of experience in a Customer Success, Account Management, or other customer-facing role
• BA/BS degree or equivalent practical experience
• Comfortable interacting with customers daily over chat and video
• Able to dive deep into a customer’s use case and business and recommend real solutions, not just point them to a help article
• Strong technical curiosity: comfortable learning a technical product inside and out, with genuine interest in tinkering with it and imagining new workflows
• Organized and hardworking, able to juggle a growing book of accounts without letting things slip

Benefits

• Meals and snacks at the office
• Fully covered medical, dental, and vision insurance for employees
• Retirement savings
• 14 company holidays + unlimited PTO
• Annual offsite
• Relocation and immigration support