Role Overview
The Director of Product Operations leads the Product Operations team and is accountable for its performance and results. The team sits at the intersection of Sales, Product Management, Consulting Services, and Digital Commons clients, providing specialist support that goes beyond a standard Consulting Services engagement.
What You Will Do
Key responsibilities include sales-to-launch handoff and onboarding, migrations and technical delivery, customer lifecycle retention and growth, risk assessment and mitigation, product and workflow collaboration, team leadership and department management, and cross-functional communication.
Why It Might Be a Fit
Success in this role requires extensive knowledge of the Digital Commons product suite, internal procedures, and client needs, combined with people-leadership skills to develop managers and professional associates.
Requirements
- Bachelor’s degree or equivalent practical experience
- Significant experience in product operations, customer success, technical account management, or consulting
- Experience with institutional repository, digital scholarship, or research information management platforms strongly preferred
- Familiarity with Digital Commons is a strong plus
- Demonstrated people-leadership experience, including developing managers and/or professional associates and being accountable for team results
Benefits
- Annual incentive bonus
- Country-specific benefits
- Fair and accessible hiring process
- Equal opportunity employer
To apply for this job please visit relx.wd3.myworkdayjobs.com.
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