Senior Sales Operations Manager

Role Overview

We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team at Reputation.com. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for leadership to effectively track sales activities and drive high performing teams.

What You Will Do

Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility, territory planning, bid desk ownership, and collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes.

Why It Might Be a Fit

The successful candidate will be responsible for improving sales processes, owning key cross-functional sales support processes, and driving sales efficiencies through tech stack optimization. This role demands a proactive approach to enhancing sales performance and operational efficiency.

Requirements

• BA/BS degree with 8+ years of experience in Sales Operations, Sales Leadership, or Business Process Engineering and preferably relevant consulting experience
• Demonstrated success in designing and implementing sales processes and GTM systems at SaaS companies
• Experience managing operations across multiple global offices is highly desirable
• Experience with CRM systems and sales methodologies
• Excellent analytical and problem-solving skills
• Strong project management capabilities
• Exceptional communication and stakeholder management skills
• Financial Acumen: Solid financial understanding and skills
• Exceptional ability to prioritize, communicate, and manage tasks efficiently
• Adaptability: Flexible and fast learner, capable of adjusting to changing environments
• Passion for leading initiatives with a keen interest in sales and technology
• Strategic thinker with a continuous improvement mindset

Benefits

• Paid Time Off
• Flexible PTO for salary paid employees
• Hourly employees accrue PTO based on tenure & receive 5 sick days annually
• 10 company paid holidays plus 4 ‘Extended Company Holidays’
• Multiple medical and dental plan options
• 100% company paid vision coverage
• 401k available through Fidelity
• Paid Parental Leave for all eligible employees as of day 1 of employment
• Employer paid short and long term disability and life insurance
• Critical Illness, Accident & Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• PerkSpot: Employee discount program
• Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
• Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
• Omada: Virtual prevention and physical therapy program
• Ladder: Supplemental life insurance
• SoFi: Financial wellbeing platform with 1:1 advice
• Fetch: Pet insurance discount program
• Spring Health for Guardian: Virtual mental health support
• XP Health for Guardian: Virtual eyewear platform
• Rate.com: Mortgage services discount program