Manager, People Operations

Role Overview

The Manager, People Operations leads the day-to-day delivery of core People Operations services within the U.S. and Canada, including employee lifecycle operations, employee data administration, HR operational support, and U.S. and Canadian benefits operations.

What You Will Do

This role is responsible for ensuring that work, including payroll inputs, employee records and documentation, leaves/accommodations administration, benefits execution and reconciliation, audits and complex cases, is prioritized and executed accurately, consistently, and in accordance with established processes, controls, and service expectations.

Why It Might Be a Fit

The Manager translates People Operations priorities into effective operational plans, manages escalations, and identifies opportunities to improve service delivery, efficiency, and scalability.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, a related field, or equivalent practical experience.
• 6+ years of progressive experience in People Operations, benefits, HR systems, or related HR operational roles.
• Demonstrated experience leading and prioritizing People Operations work across team members and cross-functional partners, including providing operational guidance and support.
• Broad knowledge of employee lifecycle and People Operations processes, with demonstrated ability to oversee accurate day-to-day operational delivery.
• Hands-on experience with HR technology and HRIS-supported processes; Workday experience strongly preferred.
• Working knowledge of U.S. employee benefits, leave administration, and workplace accommodations.
• Strong operational judgment and analytical problem-solving skills, with the ability to manage escalations and drive issues to resolution.
• Demonstrated project management and process improvement experience, including the ability to coordinate work across multiple stakeholders.
• Strong organizational and prioritization skills with the ability to manage competing priorities in a dynamic environment.
• Strong collaboration and communication skills with the ability to build effective cross-functional partnerships.
• High attention to detail and commitment to data accuracy, confidentiality, and integrity.

Benefits

• Competitive cash compensation
• Robust equity awards
• Strong benefits
• Significant learning and development opportunities