Customer Success Director, Customer Data Platform (CDP)

Role Overview

We are seeking an experienced Customer Success Director to work with our top-tier customer base, including Fortune 50, 100, and 500 customers. The ideal candidate will have a clear understanding of the partners’ organization and their overall business strategy, and will be able to articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives.

What You Will Do

The Customer Success Director will build and maintain strong relationships with key stakeholders and decision-makers, act as the main point of contact and advocate for the customer, and provide expert guidance on the mParticle platform to help customers maximize value.

Why It Might Be a Fit

The ideal candidate will have 8+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS, with a strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.

Requirements

• 8+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS
• Previous leadership experience, including experience guiding teams, mentoring others, or leading cross-functional initiatives
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication
• Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes
• Excellent cross-functional collaboration skills, able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction

Benefits

• Fully funded insurance (Medical, Dental, Vision)
• Dollar-for-dollar 401K matching plan (up to 4% of fixed annual salary)
• Fully funded life, short term, and long term disability insurance
• Equity in a profitable, fast-growing company approaching $1 Billion in revenue
• Every employee has enterprise access to leading AI tools, building AI fluency as a core skill
• Monthly Wellness and Cell Phone Allowances
• Catered lunch every day and a fully stocked pantry
• Dog-friendly offices so you can bring your best friend to work
• Quarterly performance reviews for most roles, so feedback and promotion decisions don’t wait
• Extra leave (bonus annual leave, sabbatical leave etc.)