Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be the face of our branches, providing exceptional service to customers, processing transactions, and building strong relationships. You will work in a target-based performance environment and contribute positively to a team-oriented work environment.

What You Will Do

You will build strong customer relationships, deliver excellent customer service, and demonstrate success in a target-based performance environment. You will also be responsible for uncovering and solving customers’ needs, explaining complicated concepts simply, and demonstrating an eagerness to learn and determination to succeed.

Why It Might Be a Fit

This role is suitable for individuals with proven customer service skills, a willingness to assist in a professional and friendly manner, and the ability to promote digital and self-service banking options to customers. You will be recognized and rewarded for high-performance, and supported by leadership through meaningful development conversations.

Requirements

• Proven customer service skills through work or community involvement
• Ability to assist in a professional, friendly, and efficient manner
• Availability to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and ability to promote digital and self-service banking options

Benefits

• Opportunity to join a forward-thinking organization
• Rewarding career path with diverse opportunities for professional development
• Internal training to support career growth and enhance skills
• Competitive compensation and benefits package
• Recognition and reward for high-performance