Customer Operations Spec

Role Overview

This role provides routine customer service and administrative support, with daily interaction with customers ensuring that good customer relations are maintained through written communication and the phone.

What You Will Do

Responsibilities include engaging with customers, researching policies and products, providing information, and facilitating customer and policy service requests.

Why It Might Be a Fit

The ideal candidate will be comfortable managing a high volume of work while maintaining accuracy, professionalism, and a strong commitment to resolving customer needs.

Requirements

• Excellent verbal communication skills
• Strong attention to detail
• A genuine commitment to providing a positive service experience
• Customer service focused mindset
• Effective written communication skills
• Ability to learn and articulate Individual Life products and procedures
• Ability to work quickly and accurately under pressure
• Ability to work well independently and as a team member
• Ability to work overtime upon request
• Strong and collaborative team player

Benefits

• Paid time off
• Leave programs
• Holidays
• Company-funded pension plan and a 401(k) retirement plan
• Health insurance
• Volunteer time
• Associate Resource Groups