Customer Success Manager

Role Overview

The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews.

What You Will Do

This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives.

Why It Might Be a Fit

The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.

Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Ability to travel to SHI, Partner, and Customer Events
• 2-4 years of experience in a technical, business, or sales role
• 1+ year of experience selling Cisco products

Benefits

• Health, wellness, and financial benefits
• World-class facilities and the technology you need to thrive – in our offices or yours