Customer Success Manager, Inside Sales

Role Overview

Manage and develop long-term partnerships with customers of our Market Intelligence solution, working closely with customers to increase user engagement and facilitate product adoption.

What You Will Do

Manage the renewal process, implement strategies to increase retention and reduce attrition rates, identify opportunities for account expansion and revenue growth, and develop strategies from Similarweb data to help customers reach their business goals and KPIs.

Why It Might Be a Fit

The ideal candidate will have a track record of working in a role with a quota and proven success towards achieving that quota, excellent interpersonal and communication skills, and a results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention.

Requirements

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Analytical skills to track customer metrics and derive actionable insights
• Self-motivated, organized, and able to manage multiple priorities effectively
• Team player who can collaborate effectively with colleagues and business partners

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Potential equity
• Employee stock purchase plan
• Paid sick and parental leave