SVP Sales, Service & Enablement

Role Overview

The Senior Vice President (SVP) Sales, Service & Enablement is responsible for leading the strategic capabilities that support sales execution, service consistency, associate preparedness, operational readiness, workforce planning, network optimization, and incentive administration across the consumer bank network.

What You Will Do

Provides strategic leadership for the Sales, Service & Enablement function, leads ongoing branch network strategy and execution, oversees workforce planning, and guides the use of workforce planning tools.

Why It Might Be a Fit

Requires executive-level leadership capability, strong understanding of retail banking, branch operations, sales management, customer experience, workforce planning, and service delivery models, and ability to translate business strategy into practical operating routines.

Requirements

• Executive-level leadership capability
• Strong understanding of retail banking, branch operations, sales management, customer experience, workforce planning, and service delivery models
• Ability to translate business strategy into practical operating routines
• Demonstrated ability to lead through change, influence senior stakeholders, and drive adoption across distributed teams
• Strong analytical and decision-making skills
• Excellent communication, presentation, coaching, and relationship-building skills
• Ability to balance growth, service, operational risk, compliance, associate experience, and customer experience priorities
• Strong talent leadership skills with experience building, developing, and holding teams accountable for measurable outcomes
• Proficiency with Microsoft Office applications
• Experience using workforce management, scheduling, CRM, lead management, reporting, or performance management tools
• Bachelor’s degree in Business Administration, Finance, Banking, Operations, or a related field
• 10+ years of progressive leadership experience in retail banking, consumer banking, branch operations, sales enablement, workforce planning, customer experience, or related financial services functions

Benefits

• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays