Customer Success Manager

Role Overview

The Customer Success Manager will own the post-onboarding customer experience for a portfolio of medium to large healthcare practices, prioritizing customer success and delivering meaningful value at every stage of the customer lifecycle.

What You Will Do

The ideal candidate will excel at building trusted, long-term customer relationships, understanding complex clinical and operational workflows, and guiding customers toward best practices that drive adoption, efficiency, and growth.

Why It Might Be a Fit

The role requires a deep understanding of the SimplePractice platform, including core functionality, add-ons, and evolving product enhancements, and the ability to translate platform capabilities into real-world outcomes for growing practices.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or technology-driven environment
• Experience working in health tech including EHRs, practice management software, or healthcare SaaS
• Experience working with technology platforms Notion, Slack, Gong and ChurnZero or similar
• Familiarity with healthcare practice workflows and operational considerations
• Exceptional communication skills, with the ability to explain complex concepts clearly
• Proven ability to drive customer adoption, retention, and long-term success
• Strong phone and video communication skills
• Strong problem-solving and consultative skills
• Comfort collaborating cross-functionally

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Tagged as: ChurnZero, Excel