Customer Success Manager – Data Centre Services

Role Overview

Join our team at Nxera to unfold the new era in the data centre industry with a unique focus on sustainability, connectivity, and AI. As a Customer Success Manager, you will be the primary interface between our data centre operations and our customers, ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively.

What You Will Do

Responsibilities include acting as the main point of contact for customers, conducting regular service reviews, coordinating with internal teams, ensuring customers are informed of maintenance schedules and incidents, and supporting customers during incident resolution.

Why It Might Be a Fit

The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement. The role requires a strong understanding of data centre infrastructure, power & cooling systems, and IT service management frameworks.

Requirements

• Bachelor’s Degree in Engineering, Information Technology, Business, or a related field.
• 5+ years of experience in a customer-facing role within a data centre, colocation, or IT service provider.
• Strong understanding of data centre infrastructure, power & cooling systems, and IT service management frameworks (e.g., ITIL, ISO 27001, or Uptime Institute standards).
• Excellent customer service, communication, and relationship management skills.
• Ability to handle customer escalations professionally and work under pressure.
• Experience managing SLAs, service reviews, and operational reporting.

Benefits

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities