Customer Success Manager

Role Overview

Serve as the primary point of contact for assigned wholesale roaming customers, managing commercial and technical engagements. Own the post-sales relationship for strategic roaming wholesale accounts, ensuring high customer satisfaction, retention, and business growth.

What You Will Do

Lead end-to-end customer incident and escalation management, conduct regular business reviews, and provide strategic and technical recommendations to maximize the value of roaming products and services.

Why It Might Be a Fit

The ideal candidate will have at least 5 years of experience in the telecommunications industry, preferably in wholesale roaming, customer success, account management, or service delivery.

Requirements

• Bachelor’s degree in Telecommunications, Business, or a related field, or equivalent relevant experience
• At least 5 years of experience in the telecommunications industry, preferably in wholesale roaming, customer success, account management, or service delivery
• Experience managing strategic customer accounts and acting as the main point of contact for commercial and technical matters
• Excellent communication, presentation, and negotiation skills
• Proficient in Microsoft Office applications (Excel, PowerPoint, and Word)
• Experience with CRM or service management tools is an advantage

Benefits

• Dental insurance
• Vision insurance
• Travel insurance
• Health insurance
• Retirement plan
• Paid holidays
• Flexible working hours
• Opportunities for career growth and development