Customer Success Manager – EMEA & US

Role Overview

The Customer Success Manager owns the business side of enterprise accounts in US & EMEA, managing a portfolio of 10 to 25 accounts with a high-touch model, building and maintaining trust with senior client stakeholders, and leading Steering Committees and business reviews.

What You Will Do

The role involves building and maintaining relationships with senior client stakeholders, owning renewals end to end, identifying and qualifying upsell and cross-sell opportunities, and turning project data into outcome narratives.

Why It Might Be a Fit

The ideal candidate will have experience owning both the relationship and the revenue, with the discipline of account care and the reflexes of a closer, and will enjoy working in a structured and demanding environment with autonomy and support.

Requirements

• at least 5 years of experience managing enterprise client portfolios in B2B SaaS
• experience owning the full sales cycle: renewals, upsell, cross-sell, negotiation and closing
• managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
• qualified and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent)
• built and sustained direct relationships with Directors and C-levels over 12 months or more
• turned project data into business narratives
• worked with US & EMEA based enterprise clients and international stakeholders
• spoken and written English at a C2 level

Benefits

• Annual day package
• Holiday bonus under the Syntec collective agreement
• Edenred meal vouchers (€8/day, 50% covered)
• Leeto platform
• Equipment provided: laptop, headset, monitor, and remote-work accessories depending on need
• 50% coverage of public transport and Alan health insurance