Senior Customer Success Manager

Role Overview

Join SPS Commerce as a Senior Customer Success Manager to ensure an outstanding customer experience throughout the customer’s lifecycle. You will lead post-sales efforts, build successful and repeatable processes, and drive customer adoption and success.

What You Will Do

Develop a deep understanding of customers’ business models, create plans outlining critical success factors, and deliver the revenue recovery service efficiently and effectively.

Why It Might Be a Fit

You will identify opportunities to enhance customer relationships, promote effective utilization of SPS Commerce resources, and maintain accurate forecasts of expansion revenue and renewal pipelines.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management)
• Experience within a SaaS environment or have SaaS clients
• Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives
• Excellent verbal and written communication, presentation, organization, and time management skills

Benefits

• Comprehensive benefits package
• Annual salary range of $78,500 – $117,800 CAD
• Country-specific benefits aligned with local laws and market practices