Customer Experience Officer

Role Overview

The Customer Experience Officer will be responsible for communicating with customers, providing information about venue services, and promoting products and services. They will also handle customer enquiries, feedback, and complaints, and work collaboratively with teams to deliver a world-class customer experience.

What You Will Do

The primary responsibilities of the role include communicating with customers, delivering exceptional customer service, promoting products and services, handling customer enquiries and feedback, and processing transactions.

Why It Might Be a Fit

The role is a great opportunity for individuals who are passionate about customer service and enjoy working in a dynamic sporting environment. The successful candidate will be surrounded by elite athletes and will have the opportunity to develop themselves as a person and gain valuable career skills.

Requirements

• Outstanding customer service and interpersonal skills
• Strong verbal and written communication skills
• Demonstrated computer literacy and attention to detail
• Ability to work effectively within a team environment
• Ability to confidently manage customer enquiries and resolve conflict
• Flexibility to work a rotating roster including early mornings, evenings and weekends
• Current Victorian Working with Children Check (Employee) or willingness to obtain one
• Australian working rights

Benefits

• Free parking
• MSAC Gym and Performance Membership including family and friends’ discounts
• Discount at SSCT food & beverage and retail outlets
• Complimentary court hire for casual bookings across SSCT venues
• Training and professional development
• Flexible working arrangements
• Employee Assistance Program providing free confidential support for your mental health
• Inclusive environment recognising our diverse workforce and community
• Employee recognition through our Values in Action program