People Operations Team Lead, Centralized Operations

Role Overview

The People Operations Team Lead will provide strategic and operational leadership for the newly-formed People Support team in CDMX, translating the global Core Ops strategy into an effective local operating model. The team will work with many different teams at Stripe, and the lead will be responsible for establishing local team practices, coverage, escalation paths, and ways of working that integrate effectively with the global People Support organization.

What You Will Do

Responsibilities include providing strategic and operational leadership, leading and developing a small team of People Support specialists, managing daily operations, and improving workflows, documentation, and the user experience.

Why It Might Be a Fit

The ideal candidate will have experience in People operations, shared services, support operations, or a related field, including 2+ years leading or managing others, and will be able to balance immediate operational needs with longer-term team development and scalability.

Requirements

• 6-8 years of experience in People operations, shared services, support operations, or a related field
• 2+ years leading or managing others
• A graduate or postgraduate qualification in human resources or a related discipline, or equivalent practical experience
• Experience establishing or developing a new team, service, location, or operating model
• Experience managing case queues, escalations, service levels, and operational quality
• Experience leading operational improvements or implementing global initiatives within a local team
• Experience with People systems and case-management tools, such as Workday or comparable platforms
• Understanding of core People processes, including worker data, benefits, talent mobility, equity, compensation, and exits
• Ability to balance immediate operational needs with longer-term team development and scalability