Founding Customer Success Manager

Role Overview

The Founding Customer Success Manager will take ownership of the relationship with SuperSonic POS’s growing base of small-business merchants, building strong relationships, identifying opportunities, and selling additional products and services.

What You Will Do

The role involves managing a portfolio of existing merchants, building relationships, proactively contacting merchants, identifying upsell and cross-sell opportunities, and tracking every call, conversation, opportunity, and outcome.

Why It Might Be a Fit

The ideal candidate is great with people, comfortable hearing ‘no,’ and confident enough to keep the conversation going, with 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.

Requirements

• 3+ years of experience in Customer Success, Account Management, Relationship Management, or a similar customer-facing role
• Demonstrated ability to upsell, cross-sell, or grow existing customer accounts
• Strong relationship-building and communication skills
• Comfortable having sales conversations and asking for the business
• Comfortable with rejection and persistent enough to continue working an opportunity professionally
• Strong organizational and follow-up skills
• Ability to manage a high-volume SMB portfolio without allowing accounts to fall through the cracks
• Comfortable being measured against revenue, retention, outreach, and activity KPIs

Benefits

• Base salary: $70,000–$80,000
• Target variable compensation: Approximately $30,000 annually
• Target OTE: Approximately $100,000–$110,000+