Associate Customer Operations Representative

Role Overview

The Associate Customer Operations Representative is responsible for reviewing and processing financial activities for Symetra’s active annuity products, ensuring a positive customer experience by maintaining a high level of accuracy.

What You Will Do

Process financial and non-financial activities into administrative systems, maintain team and special partner SLAs, work with team to help strengthen others, and collaborate across organization to understand how to impact each other and be flexible to help other teams to meet business needs.

Why It Might Be a Fit

The role requires strong written and verbal communications skills, effective computer and software skills, and the ability to work in a fast-paced environment.

Requirements

• High School Diploma required; Associates degree or equivalent experience preferred
• Customer service experience preferred
• Strong written and verbal communications skills
• Effective computer and software skills
• Capable of following procedures and processes
• Able to work in a fast-paced environment
• Strong organization and interpersonal skills
• Able to multi-task, prioritize, and work within established timeframes
• High-level attention to detail and accuracy
• Self-motivated

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for charitable donations
• Hourly pay range: $22.00 – $30.87 plus eligibility for Company Annual Bonus