Customer Success Manager – 8 Month Contract

Role Overview

We’re looking for a customer-focused, commercially minded Customer Success Manager to join our Customer Success team on a fixed-term basis, covering leave for one of our CSMs from approximately October 2026 to May 2027. The role is ideal for someone who enjoys balancing high-touch strategic engagement with efficient, scalable customer success practices, and who can ramp up quickly on an inherited portfolio with strong handover support from the outgoing CSM and the wider team.

What You Will Do

You’ll help customers achieve measurable business outcomes, drive product adoption, protect retention (team GRR target of 95%), and identify opportunities for growth — managing your portfolio through a combination of one-to-one engagement and digital, one-to-many programmes.

Why It Might Be a Fit

We offer a competitive, globally aligned benefits package designed to support your wellbeing, growth, and work-life balance. This includes generous paid time off, health coverage, and retirement plans tailored to local markets, along with learning opportunities through tuition reimbursement.

Requirements

• 3–6+ years of experience in Customer Success, Account Management or a similar customer-facing SaaS role
• Experience managing a mixed portfolio of customers, including SMB and enterprise accounts
• Proven success driving customer retention, adoption and commercial growth
• Comfortable stepping into an existing portfolio at pace, absorbing handover documentation and building customer trust quickly
• Strong communication skills with the ability to engage everyone from day-to-day users to senior decision-makers
• Excellent prioritisation and organisational skills, with the ability to manage a high-volume portfolio effectively
• Data-driven approach to customer management and decision making

Benefits

• Competitive, globally aligned benefits package
• Generous paid time off
• Health coverage
• Retirement plans
• Learning opportunities through tuition reimbursement
• Donation matching
• Volunteer time off
• Referral bonuses
• Flexible perks such as Flex Fridays