Head of Product & Digital Operations

Role Overview

Head of Product & Digital Operations will develop a deep understanding of Trivelta’s digital products and customer journeys, identifying opportunities to improve usability, conversion, customer satisfaction, and operational efficiency.

What You Will Do

Continuously monitor operational performance and recommend enhancements based on customer behavior, business metrics, and market trends. Analyze each stage of the customer funnel to identify opportunities to improve conversion rates, engagement, operational efficiency, and long term customer value.

Why It Might Be a Fit

The ideal candidate will have 3 to 5 years leading operations in high growth digital businesses, strong analytical skills with BI tools, and experience optimizing customer lifecycle, CRM, payment operations, and fraud prevention.

Requirements

• 3 to 5 years leading operations in high growth digital businesses
• Experience optimizing customer lifecycle, CRM, payment operations, and fraud prevention
• Strong analytical skills with BI tools like Tableau, Power BI, Looker, or QuickSight
• SQL is a plus