Senior Customer Success Manager

Role Overview

Partner with customers to understand their objectives and help them maximise value from our products and services. Work closely with Customer Success, Delivery, and Commercial teams to ensure customer initiatives are delivered successfully.

What You Will Do

Build and maintain trusted relationships with customers, become a key point of contact and advisor. Drive continuous improvement initiatives that enhance the customer experience and operational effectiveness.

Why It Might Be a Fit

Demonstrated experience building strong customer and stakeholder relationships at all levels, including senior leaders and executives. Strong problem-solving skills and the ability to navigate complex situations with confidence and empathy.

Requirements

• Demonstrated experience building strong customer and stakeholder relationships at all levels, including senior leaders and executives.
• Strong problem-solving skills and the ability to navigate complex situations with confidence and empathy.
• Experience managing complex customer engagements and cross-functional initiatives.
• Strong communication, facilitation, and presentation skills.
• Adaptability, curiosity, and a continuous improvement mindset.
• Experience in Customer Success, Service Delivery, Operations, Telecommunications, or Technology environments.
• Understanding of telecommunications industry practices, including Number Portability, NBN, Fibre, or Ethernet services (advantageous but not essential).
• Knowledge of industry and regulatory frameworks.
• Understanding of workforce management or operational management practices is desirable.
• Telecommunications and/or IT operational management experience preferred.

Benefits

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance