Customer Experience Coordinator

Role Overview

Promote an excellent customer experience, oversee a team of Associates, and maintain a clean and organized store. The role involves leading by example, engaging with customers, and prioritizing customer service.

What You Will Do

Create a positive internal and external customer experience, address customer concerns, and ensure a positive customer experience. Assign registers, support POS coverage, and coordinate breaks for all Associates.

Why It Might Be a Fit

The role requires a strong understanding of merchandising techniques, multi-tasking, and strong communication and organizational skills. The ideal candidate is a team player with leadership experience and a passion for customer service.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance