Inside Sales Customer Success Manager (Northwest)

Role Overview

This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

What You Will Do

Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions. Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders.

Why It Might Be a Fit

Actively acquire and consult with existing and new customers for the sale of service products. Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.

Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals.
• Capable of prioritizing, being effective, and strong negotiation skills.
• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
• High self-motivation, team spirit, flexibility, and a positive demeanor.
• Knowledge in the field of instrumental analytics/life sciences.
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount