Strategic Customer Success Manager

Role Overview

The role involves driving customer outcomes across large and strategic customers in Australia and New Zealand, developing and executing customer success plans, and leading executive business reviews.

What You Will Do

The primary goal is to identify opportunities to strengthen long-term partnerships and expand existing relationships. Key responsibilities include owning the post-sale customer lifecycle, developing customer success plans, and driving product adoption.

Why It Might Be a Fit

The ideal candidate has 5+ years of experience in customer success, strategic account management, or enterprise SaaS, with strong executive stakeholder engagement, commercial mindset, and analytical, communication, and problem-solving skills.

Requirements

• 5+ years in Customer Success, Strategic Account Management or Enterprise SaaS
• Experience managing enterprise or strategic customers
• Strong executive stakeholder engagement
• Commercial mindset with the ability to identify growth opportunities
• Strong analytical, communication and problem-solving skills
• Experience working within cross-functional matrix organisations
• Familiarity with Salesforce and Customer Success platforms
• Exposure to Tax, Legal, Risk or Compliance solutions is advantageous

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing